Front Office Manager

Job description

Key tasks

Oversee the operational activities of the Front Office & Guest Service teams
Maintain good interpersonal relationship with Hotel guests and partners
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check-out processes follow set procedures and are customer focused.
Effectively use the results and feedback from guest questionnaires and trip advisor to improve product and service delivery.
Actively participate in the selection and recruitment of the team.
Effectively conduct necessary pre-opening trainings
Implement guidelines, policies, and procedures for the operating departments.
Ensure optimal compliance with corporate audit & reporting guidelines