Front Office Manager

Job description

Key tasks

1. Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.
2. Ensure that check ins / outs are efficient within require time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.
3. Train and develop Asst. Managers, Managers, Executives and Supervisors in the department, in technical, administrative and Managerial abilities, keeping an eye at future growth.
4. Lead with example on aspects of courtesy, helpfulness and grooming / overall presentation.
5. Assists, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas).
6. Promotes positive attitude, friendliness and helpfulness for create a positive work environment in the department.
7. Ensure that entire department compliance with Policies and Procedures as per the guidelines.
8. Ensures that all guests are all Le Club Accor member are welcomed on arrival.
9. Ensure that fond farewell is extended to all Le Club Accor members.
10. Ensure that all policies and procedures are guest oriented.
11. Promotes and Drive Up selling in the hotel, identify the potential guests for Upsell. Assist RDM with setting the monthly and yearly targets of Up Selling

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 6 to 10 years
Languages essential Hindi
English

Essential and optional requirements

1. Prior relevant experience of 1-2 years in same responsibility
2. Show quick response in handling of emergency situations.
3. Ability to work under pressure & excellent problem solving & decision making skills
4. Lead with example on aspects of courtesy, helpfulness and grooming / overall presentation.
5. Promotes positive attitude, friendliness and helpfulness for create a positive work environment

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra