Front Office Manager

Job description

Key tasks

* Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

* Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and desired financial results.

* Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)

Essential and optional requirements

* Diploma or Degree in Hospitality / Hotel Management or other relevant fields with professional qualifications

* A minimum of 4 years working experience in the similar capacity in a 5-stars international hotel

* Possess excellent communication and customer relation skills

* A good team player and customer oriented

·  Excel
·  Micros
·  Opéra