Front Office Manager

Job description

Key tasks

- Control and verifies occupancy forecast and keep management fully aware of the availability situation.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any guest issues.
- Conforming and enforcing policies, procedures, rules and regulation laid down by the hotel in order to achieve uniformity and the required minimum level of standards.
- Drive loyalty, guest experience & contribute to online hotel reputation.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential Thai (Primary tongue)

Essential and optional requirements

- Outstanding interpersonal, communication skills at all levels.
- Ability to lead, train and develop the team.
- Outstanding verbal and written communications skills in English. Third language is a plus.
- Pro-active and dynamic person.
- Strong administration & organizational skills with outstanding attention to detail.

·  Access
·  Excel
·  Power Point
·  Word
·  Micros
·  MULTIMICRO
·  Opéra