Front Office Manager

Job description

Job Description

·  Demonstrates skills in leadership, organizing, controlling, delegating, prioritizing, training and developing employees within Front office
·  Ensure the efficient and effective operation of the Front Office.
·  Make courtesy contact to VIPS, long stay and corporate guest to obtain feedback; respond to guest inquiries with courteous manner and Sofitel mind-set.
·  Liaise with other operation departments to ensure that all guests’ journey well prepared and follow through

Work Experience

·  3 year experience or more in a similar position and no less than 250 keys in luxury 5 star Reputed International brand or International experience would be highly regarded
·  Guest service oriented; excellent interpersonal and communication skills
·  Good Business acumen, Strong Managerial Leadership experience and qualities
·  Public Relation skill and Fluent English & Vietnamese (verbal and written)
·  It's a plus for candidates who are currently based in Vietnam

Benefits

·  Employee benefit card offering discounted rates in Accor Hotels worldwide.
·  Develop your talent through learning programs by Academy Accor.
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

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