Front Office Management Trainee

Job description

Key tasks

GENERAL MISSION
• To prepare check in, out and other requests from our guests
• Coordinate and communicate with other departments to provide a smooth guest experience
• Assist guests and ensure their stay at the hotel is comfortable
• Maintain and go above guest satisfaction

RESPONSIBILITIES
• Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example
• Responsible for the daily organization of the front office

ADMINISTRATIVE RESPONSIBILITIES
• Dealing with guest problems and/or complaints, the Management Trainee must ensure that tact and diplomacy is used and fits the organizational policy

COMMERCIAL RESPONSIBILITIES
• Provide services and information to guests
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel by performing upsellings and promoting LeClub (Accor's membership program)

HUMAN RESOURCE RESPONSIBILITIES
• Be understanding and supportive, encouraging and helpful to all subordinates
• Have a good working relationship with all colleagues and employees of the Hotel

RELATION
• Reports directly to the Assistant Front Office Manager/ Front Office Manager
• Assist in maintaining a close working relationship with all Departments of the Hotel

REPLACEMENT AND TEMPORARY MISSION
• To be flexible and willing when asked to fill in any areas where needed to help out in emergency or difficult circumstances as assigned or required by Management

Please note that only candidates who can provide an internship agreement from their school will be accepted

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Languages essential English
Optional languages Japanese
French (Working level)

Essential and optional requirements

Friendly and outgoing personality
High standards of customer service
Guest orientated
Great communicator and interpersonal skills
Calm and well organized under pressure
Team player
Leadership skills
Solution finder

·  Opéra