FRONT OFFICE ASSOCIATE

Job description

Job Description

 Carries out all operations concerning guest arrival and departure in compliance with internal procedures

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls

• Applies the procedures of internal audit

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

• Ensures that all guest documentation is up-to-date and available

• Makes the update of the information contained in the lectern and e-lectern

• Depending on the type of hotel, may handle reservations

• Ensure to be familiar with the property lay out, fire exits and elevator locations.

Work Experience

Good interpersonal skills, guest oriented and service minded

· Team spirit 

· Good listening skills and ability to anticipate

· Good presentation and confident speaking skills

· Dynamic

· Sales oriented

· Copes well under pressure

· Strong sense of ethics

· Autonomous and sense of responsibility

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