Front Office Associate

Job description

Key tasks

 Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms.
 Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
 To maintain Front Office log book and shift reports.
 Ensure all guests receive a swift, smooth, professional and friendly check in and check out
 Liaise with other departments for the resolution of day-to-day administrative and operational issues.
 Carry out other duties which naturally fall within the reasonable expectations of
the post.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English