Food & Beverage Supervisor - Sofitel Wellington

Job description

Job Description

Main Purpose of the Job

Be accountable on a shift basis for the operations of the outlet through effective people management. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.

Key Duties

·  Provide supervision, support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact. Demonstrate ‘ownership’ of the outlet through commitment to the following areas of responsibility.
·  Supervision of the bar, restaurant, café, function and conference areas and activities.
·  Allocate and monitor duties and productivity of the team. 
·  Motivate and support them, lead by example, help them to reach targets in place.
·  Assist in the supervision of security arrangements and property maintenance in line with Hotel policy.
·  Provide food and beverage service to customers, maximising every opportunity to increase sales per person.
·  Induct new staff into the team, department and Hotel in the first week of their employment. Ensure yourself and staff under your control carry out their duties in accordance with the Hotel and Department Policies & Procedures.
·  Be pro-active in assessing on the job training/re-training requirements and deliver to employees to meet specified performance standards.
·  Liaise with kitchen staff in relation to ‘product’ for the outlet, ensuring that quality and quantities are maintained to required standards.
·  Observing liquor and other laws and regulations.
·  Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations, in accordance with the hotel’s Food Safety Plan.
·  Liaise with Conferencing and Reservations for specialised catering as required.
·  Liaise with Restaurant Reservations as to upcoming bookings / time frames and maximum number of people at one period.
·  Input into development of the outlet.
·  Create rosters and process timesheets to meet deadlines, ensuring accuracy
·  Carry out monthly beverage stock take for the department and notify senior management of any discrepancies.
·  Provide for guests and patrons an experience and environment they feel meets their expectations.
·  Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
·  Assessing and reviewing guest satisfaction through Voice of the Guest (VOG).
·  Practice the Sofitel Values and the French way of living in daily operations.
·  Refer to the Sofitel Standards and ensure compliance in every way.

Work Experience

Full Time

·  Motivated
·  Flexibile
·  Team Player
·  Ability to work under pressure and in a fast paced environment
·  Ability to work on a rotating roster
·  Organisation Skills
·  Time Management
·  Leadership Skills
·  LCQ is an advantage
·  1 year experience working in a food and beverage operations in a supervisory level
·  Previous 5 star luxury hotel and conference experience 

Benefits

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development

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