Offers “Accor”

42 days agoAccor

Food and Beverage Team Member

  • Birmingham (West Midlands)
  • Hotels - Restaurants

Job description

Key tasks

£8.35 per hour

We are now seeking to recruit a Food and Beverage Team Member to join our current Food & Beverage team.

We offer you:
• A great opportunity to work within a busy customer focused department
• an annual bonus and a competitive salary
• Great benefits including meals on duty and discounts in Accor properties worldwide. every 6month two nights for two people free in the UK in Midscale subject to availability
• Excellent training and development opportunities.

Overview of duties
 Welcomes guests and provides a high standard of service at the F&B point of sale,
 Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,
 Adapts appropriate Novotel Life Genius service-oriented behaviours and attitudes,

Main Responsibilities

Customer relations
 Provides information for guests within his/her field of competence or directs them to the right person,
 Remains polite and courteous at all times whatever customers may request,
 Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,

Professional techniques / Production
 Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,
 Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,
 Keeps working areas clean,
 Maintains the stocks of products available for guests,
 Tidies the storage area every day,
 Keeps equipment in the point of sale in good condition, signalling any need for technical intervention,
 Informs appropriate departments of any changes in organisation,
 Takes part in the briefing and debriefing meetings before and after the work shift,

Commercial / Sales
 Promotes the hotel's range of services in order to increase sales,
 Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,
 Respects requests from the Sales Department and fulfils the customer promise,

Management and administration
 Manages the products available for guests,
 Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,
 Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,

Hygiene / Personal safety / Environment
 Ensures that equipment and the workplace remain clean,
 Respects HACCP regulations at all times,
 Applies the hotel's security regulations (in case of fire etc),
 Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

Profile

Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment),
 Fluent in English,

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,
 Autonomous and sense of responsibility,