F&B Operation Manager

Job description

Key tasks

• Responsible for all daily operational aspects of the Food and Beverage Department of the Hotel - Salmiya & Sharq.
• Maintain a consistently high standard of service & product through clear management of the F&B Team, active involvement in the operations and hands-on approach.
• Hands on training, coordinating, organizing, leading and motivating F&B team members.
• Develop close working relationships with other departments, municipality and suppliers.
• Promote outlets and use innovative methods to generate revenue, increase average spends, covers and profitability while meeting productivity ratios and remaining cost effective.
• Handling guest complaints and thorough follow up and remedy all situations.
• Implementation of Accor brand and synergies with Ibis in manning and utilizing resources.
• Maintain a consistently high level of guest service.
• Awareness of the local environmental Municipality regulations.
• Monitor what competitors are doing in the culinary sectors of the business, benchmark and compare to own operation, suggest changes if required.
• Be involved in compiling, costing and updating all food and beverage menus.
• Maintain all technical documentation up to date.
• Advise in the selection of suppliers and order goods in accordance with the Purchasing Officer.
• Supervise requisitioning of F&B items.
• Check the correct use of all equipment and utensils, and maintain monthly inventory of these.
• Work together with the team for ways of cutting costs and improving ratios while maintaining the quality of the service provision.
• Keep moral and spirits high.
• Perform miscellaneous job-related duties as assigned.
• Be involved in in-house as well as external advertising.
• Ensure the proper organization of the work for the whole outlets, have weekly meeting with the Head Chef.
• Delegate within and guide the service team.
• Train and supervise the F&B service team
• Participate to annual budget preparation, revenue and other expenses.
• Draw up the work schedules/rosters with budgeted productivity for the teams including breaks & holidays.
• Check the day to day presentation of the team members.
• Organize day to day work and communication meetings with the team, monthly meeting to be documented.
• Take part in the preparation and implementation of the training plan for the F&B department for all new recruits and existing employees (department trainings, daily 5 minute trainings).
• Recruit all employees, in coordination with the HRD.
• Conduct the annual assessment meetings of the associates.

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential English (Primary tongue)
Optional languages Arabic (Working level)

Essential and optional requirements

• Micros POS
• Well-versed in ISO 9001 and 14001

·  Excel
·  Power Point
·  Word
·  HACCP
·  Micros
·  Opéra