F&B Manager

Job description

Key tasks

purpose: The F & B Manager is responsible for developing and implementing a strategy to fulfill
the objective of increased sales and is also responsible for the overall operation of Food &
Beverage and its team.
Position Overview: The F&B Manager is responsible for giving direction to the entire food &
beverage operational departments, which include Banquets, Restaurant, Room service, Lounge,
Bakery, and the Kitchen. The F&B Manager is responsible for continually focusing on achieving
hotel profitability through revenue generation and effective cost controls.
They must achieve guest satisfaction targets and team member satisfaction goals. In addition,
they are responsible for developing and training F&B operational managers and supervisors,
analyzing current trends and making recommendations accordingly. The F&B Director contributes
to the overall business planning and development of the hotel.
Key Responsibilities:
Oversees the operational activities of the Restaurant, Bar, Room Service, Banquets and
Kitchen
Development of all budgets, forecasts and schedules in line with the hotel business plan
Implements guidelines, policies, and procedures for those operating departments
Guides operations and establish a work environment to achieve goals and objectives
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
employees/managers according to company standards
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend
appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and
exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest
satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines
purpose: The F & B director is responsible for developing and implementing a strategy to fulfill
the objective of increased sales and is also responsible for the overall operation of Food &
Beverage and its team.
Position Overview: The F&B Director is responsible for giving direction to the entire food &
beverage operational departments, which include Banquets, Restaurant, Room service, Lounge,
Bakery, and the Kitchen. The F&B Director is responsible for continually focusing on achieving
hotel profitability through revenue generation and effective cost controls.
They must achieve guest satisfaction targets and team member satisfaction goals. In addition,
they are responsible for developing and training F&B operational managers and supervisors,
analyzing current trends and making recommendations accordingly. The F&B Director contributes
to the overall business planning and development of the hotel.
Key Responsibilities:
Oversees the operational activities of the Restaurant, Bar, Room Service, Banquets and
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
employees/managers according to company standards
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend
appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and
exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest
satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 3 to 5 years
Languages essential Mandarin (Fluent)
Optional languages English (Working level)

Essential and optional requirements

Minimum 2 years experience in a similar position in an upscale luxury 5 star hotel environment.
Positive attitude and pleasant personality.
Strong leadership in F&B operation.
Result & service oriented with eye for details, can work under pressure and get the job done.
Ability to work effectively in a
team environment.
Strong coaching skills.
Strong food quality foundation with ability to level up standards, detail oriented, striving for excellence.
Excellent knowledge of cost and revenue management .
Fluent in English and Mandarin.

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