Executive Lounge Manager

Job description

Key tasks

- Responsible for the daily organization of Executive Lounge.
- Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
- Supervise workload during shift.
- Maintain master key control of the section.
- Accurately maintain and communicate the room status information.
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
- Establish good public relations with all guests.
- Provide guests with the most accurate and up to date information at all times.
- Resolve guest problems quickly efficiently.
- Use your supervision skills efficiency to encourage and motivate staff.
- Perform other duties assigned by superior.