Duty Manager (m/f)

Job description

Key tasks

• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by a receptionist or
the Receptionist Team Leader, providing a rapid solution
• Ensures that guest documentation and information is available and up-to-date
• Supervises guest welcoming operations and rooms sales
• Coordinates the front office team
• Monitor and supervise Front desk team on day to day operation in order to achieve highest standard of services
• Organizes and plays an active role in welcoming guests
• Organizes guest arrivals and departures with the team
• Monitoring and preparing room status availability report as well as room blockage and special request on daily basis through working closely with reservation department in order to maximize revenue

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Thai (Primary tongue)
English (Working level)

Essential and optional requirements

·  Access
·  Excel
·  Power Point
·  Word
·  Photoshop
·  Opéra