Duty Manager

Job description

Key tasks

Overview of duties:
• Ensures guests have a smooth running stay at the hotel
• Organize the customer welcome and care provided by his/her team
• Manages and motivates the Front Office team in order to provide a high standard of service for customers
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features

Customer relations:
• Welcomes guests and fosters customer loyalty through his/her friendly manner
• Develops high quality relationships with guests throughout their stay
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution

• Develops employees' motivation and team spirit by creating a good working atmosphere
• Is involved in recruitment
• Integrates and trains employees, providing support for skills development
• Applies labor legislation
• Ensures that employees are well presented (uniforms, personal hygiene etc)'

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  HACCP
·  Micros
·  Opéra