Duty Manager

Job description

Key tasks

 Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
 To address problems, conflicts and emergencies at the work place.
 Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
 Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
 Ensure that grooming & uniform standards are maintained by all team members.
 Responsible for day to day operations of Front Office Department.
 Any matter which may effect the interests of ACCORHOTELS should be brought to the attention of the Management.
 Plan occupancy of the day and also anticipate opportunities for sales.
 Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Opéra