DUTY MANAGER

Job description

Key tasks

You ensure that all runs smoothly during the customer's stay and take care of their comfort and wellbeing at all times. You are in charge of sales, team management, schedules and the quality of service for the reception reservations and services.
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
Responsible for Reception, Concierge
operations, Telephones, Hospitality and
Cashier.
Liaise with different departments for smooth and coordinated work.
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
Ensure to interact with the guests & enable the team to understand guest requirements

Ibis and its people

Simplicity, Modernity, Well-being

Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Hindi

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra