DUTY MANAGER

Job description

Key tasks

- Assist the Assistant Front Office Manager / Front Office Manager in organizing, directing and coordinating the daily activities of the Front Office, to ensuring the smooth
operations and proper administration of the department.
- Supervise all personnel in the Front Office including telephone and the Service sections.
- Ensure that all the staff adhere to policies and procedures established by the Hotel.
- Ensure effective communication within the Front Office and also with all other operating departments.
- Represent the management in handling all guest complaints concerning services from all areas of operations.
- Welcome arriving VIPs or CIPs and bid farewell upon their departure.
- Perform shifts duties according to the duty roster

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Vietnamese
English

Essential and optional requirements

·  Opéra