Customer Service Advisor (Spanish) H/F, Lisbon

Job description

Key tasks

You will be taking care of our customer’s requests, catering to their needs and expectations and respecting internal policy in terms of quality and following set deadlines.

In parallel, you will develop in-depth knowledge of different aspect of the product and liaise with internal services on behalf of our members.

You will be in charge of managing the analysis of customer needs, giving personalized advice, providing recommendations and solutions.

You will centralize issues brought up by our customers, will analyse the processes and procedures and will make proposals aiming to improve them.

You will join a young and dynamic team who provides an exceptional service.

Cutting-edge technology, way ahead of its time. John Paul's CRM software uses the latest innovations in Customer Knowledge: natural language, multichannel management, detection of affinity profiles (similar profiles) and personalization of contact channels. The patented proprietary software developed by John Paul has been specifically designed to meet the demands of the job. It is an indispensable tool for concierges to create a close, personalized relationship with guests.

John Paul is an international service available in over 15 languages and based on a network of over 50,000 prestigious partners throughout the world. John Paul has a unique asset: the ability to internationalize the customer service profession by adapting to local culture and developing specific new partners. Its network guarantees unrivalled responsiveness and efficiency, which is then made available to guests. With this window onto the world, John Paul helps promote French-style excellence, home and abroad.

Desired profile

Skills

Level of Education Vocational education
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English
Optional languages Polish
Spanish (Working level)

Essential and optional requirements

Educated to degree level, the ideal candidate needs to have:
- 1 year experience minimum as a customer advisor;
- Excellent relational abilities in order to interact in a professional way with his various interlocutors
- Passion for delivering exceptional service
- Excellent communication and interpersonal skills as well as written language proficiency (Spanish speaking mandatory – Native speakers)
- Problem solving and decision making skills, proactive and a good team player
- Ability to work with autonomy
- Organizational skills and respect for deadlines

The position is immediately available in Lisbon, Oeiras
The Customer service is open from 7.00 am to 9.00 pm (Lisbon time) Monday to Saturday