Conference and Events Coordinator

Job description

Key tasks

As a Conference and Events Coordinator you will use your strong organisational and administrative skills to support our Conference and Events team as well as our reservations team, to ensure that clients using our facilities experience exceptional service from arrival to departure.

You will use your personality, premium communication skills and ability to anticipate our clients’ needs to present an efficient and flawless experience that engage our guests every expectation and encourages repeat business.

You will communicate clearly and efficiently with your colleagues and clients to ensure detailed requirements of events and conferences are established and implemented as requested. You will use your fantastic communication skills to establish relationships, build rapport and promote our business whilst your organisational skills ensure that all related IT and administrative systems are developed and maintained to standard. You thrive in a busy environment and are able to work competently and in an organised manner.

Acting as one of the faces of the organisation at events, you will possess extraordinary people skills, a can do attitude and be a great problem solver. Your attention to detail will be second to none.

•Inquiry Handling
• Contracting and booking events
• Show rounds
• Compiling of Function Sheets
• Proactive in Selling and Upselling
• Supplying the highest possible levels of customer care and service whether in the public eye or in the back of house areas.
• Maximize all sales opportunities ensuring sales leads are passed to the appropriate sales department.
• Ideally have experience within a Conference & Events Office
• Experience within a 4* quality hotel would be ideal however we would welcome various levels of experience.
• Able to work in a flexible and motivated manner.
• Excellent organisation and time management skills with an eye for detail and the ability to use own initiative.
• Communication skills with the ability to build strong and effective working relationships and to create a rapport with guests and colleagues.
• Enthusiastic, flexible and willing to learn with a professional, prompt and caring attitude
• Enjoys working within a fast paced environment and is competent in multi-tasking and responding to business needs
• A driven individual that wants to move to an upscale hotel where they will gain experience dealing with large volume, high profile meetings, banquets and events or someone that has been in a C&E admin role in a similar style hotel and wants to move into a coordinator role to get the opportunity to deal with clients face to face and become more client focused.

You are in charge of organizing seminars and banquets. You gather all the important information required for the organisation of these events (transport, accommodation, restaurant...). You check that nothing is missing and manage stocks of products and supplies required for the event. You can man stands and act as an intermediary between customers and company employees.

If you think this role is for you please apply!