Chief Concierge

Job description

Key tasks

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today’s hyper-connected global nomads. Part of AccorHotels we have over 120 hotels located in more than 30 countries around the world. These vibrant, enterprising hubs are where guests can seize opportunities, seamlessly conduct business, explore, take time for personal wellbeing and make connections.

We want to create a business we can be proud of, and our Heartists are central to this goal. So to make this happen, we need people who are open-minded, forward thinking and have the drive to serve others from the heart, with curiosity and inventiveness. Pullman is your playground. Play to your strengths and be part of an exciting journey.

You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel. You provide customers with attentive and personalised service. You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them. You inform the customer about cultural and tourist activities in the town or region. You answer all customer requests as quickly as possible. You organise the concierge service. You monitor the quality of service offered to the customer. You know the habits of regular customers. You keep a discrete eye on comings and goings in the lobby.