Catering Sales Manager

Job description

Key tasks

• Assist in the maintenance of conference database of key contacts / clients.
• Formulation of quotations for conference proposals covering venue, function, menu and accommodation costs.
• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.
• Co-ordination and hosting of familiarisation and site inspection activity including follow-up, including promoting conferences, conventions and trade shows to potential clients.
• Maintain existing businesses with clients and develop new accounts.
• Conduct sales campaign by direct sales call/ visits/ mailing for group businesses, meeting and banquets from all sources for bookings and lead.
• Keep clients advised of the latest information regarding the hotel’s development.
• Provide after-sales service and in particular to ensure all guests complaints are brought to the management’s attention.
• Submit monthly/ weekly reports on sales activities, competitor information, market trends, new business opportunities, and forthcoming appointments.
• Answer all correspondence and inquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.
• Assist as required in the management of food and beverage service within the conferencing and outside catering areas.
• Ensure that there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Co-ordinate between Catering Sales and other relevant departments to ensure that preparations for conferences have been made.
• Ensure constant liaison with the Food and Beverage Department to achieve the objectives of the conference dept.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Strive to implement the Accor Vision and demonstrate active use of Accor and Sofitel Values.
• Practice the Sofitel Values in daily operations:
• Demonstrate The Passion for Excellence by endeavouring to exceed expectations.
• Consider each guest and internal guest as a unique individual and demonstrate personalised service and The Essence of Pleasure.
• Positively contribute in working in a culturally diverse environment and be open to new ideas. Accept criticism and observations and use them positively to make improvements in The Spirit of Openness.
• Observe Brand Magnifiers with all guest interactions.
• Share the art of French hospitality: French Elegance/ The French Touch.
• Contribute to developing a truly diverse team of hospitality professionals.
• Communicate openly and honestly with other ambassadors and recognise their outstanding achievements and reward them for superior performance.
• Refer to the Sofitel Standards and ensure compliance in every way.
• Ensure ambassadors and external guests are treated in the same professional manner.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Sales
Professional experiences 1 to 2 years
Languages essential English