Bellman

Job description

Key tasks

You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel. You provide customers with attentive and personalised service. You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them. You inform the customer about cultural and tourist activities in the town or region. You answer all customer requests as quickly as possible. You organise the concierge service. You monitor the quality of service offered to the customer. You know the habits of regular customers. You keep a discrete eye on comings and goings in the lobby.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Languages essential Mandarin
Optional languages English

Essential and optional requirements

We are looking for an experienced, driven and passionate professional talent for this position.
Join us and open up your new frontiers with Accor!