Bellboy

Job description

Key tasks

Responsible for welcoming of guests and escorting them to their Rooms where necessary, in a professional friendly and genuine manner. 负责礼貌友好地迎接和陪同客人到他们的房间。
Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from Guestrooms, cars and Front Desk.
负责及时和仔细地从客人的房间、乘座的车中以及前台接待收发客人的行李和物品。
To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
要确保客人的行李和物品始终保存在安全的地方。
Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
负责按照客人的要求及时地分发报纸，要始终保持高质量的服务标准。
Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bellboy Control Sheet as required.
负责确保所有的转交物品送入客人的房间，要在行李员工作控制表上准确地记录预抵和预离客人。
Responsible for the efficient logging of all cars in and out of the car park on the Car Parking Control Sheet.
负责在车辆控制表上，记录下车辆的出车情况。
Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items as required to guest rooms.
根据需要，负责及时、准确、高效地处理和分送客人的留言和其它的物品到客人的房间。
To ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. 要确保用礼貌、热情友好的态度对待客人的询问、要求。
Responsible for providing a taxi and limousine service for the guests and visitors of Renmin Square Hotels Xi’an. 负责为西安索菲特人民大厦的客人和来访者提供租车服务。
Responsible for the ongoing communication of pertinent information using the logbook provided to other shifts. 使用交班记录本将需要继续沟通的事项记录下来提供给其它班次的员工。
To ensure that the Ground Floor Lobby area including ashtrays is kept neat and clean at all times.
确保大堂区域的地板包括烟灰缸要始终保持整洁。
To maintain and be aware of the importance of guest recognition. 要意识到客人赞赏的重要性。
Responsible for adhering to the rules and regulations of Renmin Square Hotels Xi’an, as implemented in the Staff Handbook. 要负责遵守西安索菲特人民大厦的店规店纪和员工手册。
To assist and carry out other duties as required and directed. 根据工作需要协助执行其它的工作职责。
To be completely aware of the Fire and Emergency procedures of Renmin Square Hotels Xi’an and your responsibilities in an emergency.
要完全遵守西安索菲特人民大厦的防火安全管理条例。在紧急情况发生时，要能尽到应尽的责任。
To acquire thorough training provided a thorough working knowledge of the FIDELIO - The Hotels system.
通过提供的培训，要掌握使用饭店系统FIDELIO的工作知识。
To acquire, through training provided, a complete knowledge of all policies and procedures as set down by Renmin Square Hotels Xi’an that relate specifically to the Bellboy.
通过培训学习，要掌握西安索菲特人民大厦建立的所有的规章制度和工作程序特别是相关的行李员的规章制度和工作程序。
To ensure at all times that personal presentation is immaculate, your uniform or work clothes are in line with relevant Front Office, and Hotel uniform and clothing codes.
要始终保持个人表现的完美无缺，并且按照相关的前厅部着装要求穿着制服或工作服。
To ensure that you are completely aware of the complete range of services and facilities that Renmin Square Hotels Xi’an provides to its guests and visitors.
确保你非常清楚西安索菲特人民大厦的所有的服务项目和设施。
To ensure you have a complete and thorough knowledge of the outlets of Renmin Square Hotels Xi’an, their operating hours and the scope of services that they provide.
要确保你了解西安索菲特人民大厦餐厅的有关情况，它们的营业时间和所能提供的服务范围。
To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
要确保你非常清楚所有抵达饭店的客人，特别是重要客人和回头客。要清楚任何一个特殊的要求以便可以按要求完成。
Assist the Bell Captain in keeping the storeroom clean and tidy especially luggage trolley upkeep.
协助行李领班保持行李房的干净整齐特别是行李车。

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Mandarin (Primary tongue)
Optional languages English (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra