Bellboy

Job description

Key tasks

 Receives guest promptly and make them feel welcome by :
 Promptly opening the vehicle door and holding the door ajar for the guest to alight from.
 Greet the guest courteously, warmly and smile as guest enters.
 Welcome and greet guest by :
 Meeting all guest on arrival
 Assisting guest in unloading their luggage
 Showing guest to reception counter
 Greeting guest by name when possible
 Carries all luggage on check-in by :
 Tagging all incoming luggage
 Delivering the luggage to the respective rooms
 Checking with the guest if explanation of room facilities is needed.
 Delivers message to the guest by :
 Collecting all messages from the Service Center
 Delivering them immediately to the guest
 Assisting with luggage on check-out by :
 Proceeding to the respective room upon request for assistance
 Checking with Front Desk that all outstanding matters have been settled
 Transferring all luggage to the vehicle
 Bidding the guest farewell and wishing them a pleasant trip.
 Obtaining information about the guest destination and informing the taxi driver accordingly, if guest leaving by taxi.