Bartender

Job description

Key tasks

1. Identify & Meet customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.

2. Meet all reasonable needs and requests of customers within specified time frames.

3. Identify and take all opportunities to enhance the quality of service.

4. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and hotel customer feedback/complaint procedures.

5. Offer assistance to colleagues when required, to ensure designated work goals are met.

6. Demonstrate trust, support and respect towards team members in day to day work activities.

7. Conduct communication with costumers and colleagues in a polite, professional and friendly manner.

8. Practice high standards of personal presentation in accordance with hotel grooming and presentation standards.

9. May be assigned to perform duties of Restaurant, Room Service or Banquet when needed.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia (Primary tongue)
English (Working level)

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Micros