Auxiliar de Recepção M/F

Job description

Key tasks

Atribuições

 - Recepcionar hóspedes/clientes no balcão ou por telefone;
 - Realizar o check-in e check out;
 - Executar o fechamento das faturas;
 - Receber os pagamentos, bem como montar/organizar os respectivos processos;
 - Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes;
 - Realizar atendimento telefônico, seguindo os padrões da rede e da unidade;
 - Manter o arquivo da área devidamente organizado.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

  Watch the video

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Tourism
Languages essential Portuguese
English

Essential and optional requirements

Requisitos

 - Superior completo ou cursando preferencialmente em Hotelaria ou Turismo;
 - Inglês Intermediário;
 - Pacote Office completo e opera;
 - Disponibilidade de horário;
 - Agilidade;
 - Boa fluência verbal e escrita.

·  Excel
·  Power Point
·  Word
·  Opéra