Assistant Manager Reservations

Job description

Key tasks

Your duty is to manage the client portfolio allocated to you, according to criteria determined by your management and in line with ISO 9002 standards. It also involves: *Maintaining commercial relations, informing and advising customers on changes to products. *Organising, supervising and coordinating your team's work. *Passing your expertise on to your team; enabling them to acquire greater autonomy. *Keeping your management informed regularly on corporate accounts, *Checking that all administrative procedures (invoicing cancellations...), related to other departments, are carried out within the deadlines to ensure optimal customer service.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Other
Professional experiences 3 to 5 years
Languages essential English