Assistant Manager

Job description

Key tasks

the successful candidate will assist in the management of the day-to-day operations of Front Office. Ensuring that service standards are maintained, profitability is maximised and customer’s needs are met.

KEY TASKS

- Assist in the management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer-focused service in the hotel locality.
- Assist in the running of and actively participate in weekly Front Office meetings respecting the confidentiality of issues, which may be discussed formally or informally.
- Determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons.
- Conferring with managers to coordinate activities with other organizational units
- Maintaining attendance records and rosters
- Explaining and enforcing safety regulations
- Overseeing the work of the unit and suggesting improvements and changes
- Conferring with workers to resolve grievances
- May perform Front Office and hotel Reception duties
- Effective supervision of all guest arrivals and departures ensuring that room allocation and check in/ check out processes follow set procedures and are customer focused.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Liason with Management to coordinate activities involving other departments.
- Assist in the operation of an effective night audit function. The accuracy of this daily function being paramount while maintaining customer focus.
- Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
- Adherence to Emergency Communication procedures ensuring that inquiries from the media are only responded to by the nominated spokesperson
- Ensure work requirements are maintained at all times for the Front Office team. Authorize all departmental rosters and changes as required.
- Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.
- Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Responsible for the service of alcohol in some shifts and as required by operations.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

- Minimum 2 years of relevant experience preferably including 5-star.
- Immaculate grooming and personal presentation.
- Articulate communication skills and an understanding of luxury guests expectations.
- Full Manual New Zealand drivers license.
- Opera or similar property management software experience preferred.
- Hotel Management qualification preferred.
- Current General Manager’s Certificate preferred.