Offers “Accor”

Expires soon Accor

Assistant Front Office Manager (H/F)

  • Luxembourg
  • Administration

Job description

Key tasks

MISSION :

• Responsible for assisting the FOM in the overall day to day FrontOfficeOperations.
• To assistFrontOfficeManagerto champion Le Club AccorHotelsin the hotel, lead and train the team members.
• Actively participate in customer arrivals and departures.
• To manage and motivateFrontOfficeteam in line with the brand service standards, in order to provide personalized high quality guest services.
• To help the department meet its targets and maintain cost according to budget guidelines.
• To help increase hotel revenue through his/her sales efforts.
• To investigate any guest complain and coordinate with other departments to ensure complaint are well taken care.
• To supervise the management of debtors, groups and individual guest invoicing and cash operations.

SPECIFIC REQUIREMENTS :

• Atleast 2 years experience in LuxuryBrands
• Be flexible and able to work under pressure
• Have an excellently groomed appearance reflecting a luxury establishment.
• Be confident with Opera, Pack Office, ResaWeb.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential French (Primary tongue)
English (Working level)
Optional languages German (Working level)

Essential and optional requirements

• Leadership skills
• Organisation skills
• To be fluent in French and English ( German will be considered as a serious asset)
• Have a good attention to detail and the ability to quickly identify and resolve problems

·  Power Point
·  Word
·  Opéra

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