Assistant Front Office Manager

Job description

Key tasks

Novotel London Blackfriars is looking for a passionate and enthusiastic Assistant Front Office Manager.

We are looking for an experience team leader who is ready to take the next step in their career.

If you are/or have:
* Focussed on the Guest Experience
* Ensuring our Guests are Welcomed into the hotel in a friendly and warm manner
* Develops talents motivation and team spirit to ensure they feel valued and sparked
* Helps employees improve their skills and provides support for career development,
* Efficiently runs in co-operation with the Front office Manager the Front office and Reservations department
* Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,

Then we have the career for You!



At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education A level
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English (Fluent)

Essential and optional requirements

Skills / Qualities
* Team spirit,
* Guest oriented, outgoing and service minded,
* Flexible,
* Responsive,
* Leadership,
* Well organised,
* Decisive - Autonomous – Entrepreneurial,
* Excellent presentation,

·  Excel
·  Power Point
·  TARS
·  Opéra