Assistant Front Office Manager

Job description

Key tasks

The Assistant Front Office Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty. They are to maintain the highest standard of guest service and satisfaction. The Assistant Front Office Manager is responsible for engendering team spirit and motivation in all staff. They must also be fair and just in any staff disciplinary action required. The Assistant Front Office Manager is also expected to be a “hands on” Manager. By this we expect that they be prepared to lend “hand on” assistance if a hotel area/department becomes very busy. It must be emphasized that this “hand on” assistance must be approached with the “hotel as a whole” in mind, and must not be detrimental to the efficient operations of the other areas.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Thai (Primary tongue)
English (Intermediate)
Optional languages Russian (Working level)
Cantonese (Working level)

Essential and optional requirements

·  Excel
·  Fidélio
·  Opéra