ASSISTANT FRONT OFFICE MANAGER

Job description

Key tasks

'- Assists the Front Office Manager in all aspects of their duties
- Assist Front Office Manager in execution of the management of staff
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Front Office and particularly Guest Relations personnel, to ensure staff members, known repeat guests and other VIPs receive special attention and recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Maximize occupancy, revenue and average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and rooms are returned as Vacant Inspected as quickly as possible
- Turn away guests if occupancies deem it necessary ensuring no good-will is lost
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
- Continually check the accuracy of room count
- Approve upgrades and special amenities in absence of manager
- Maintain inter-departmental relationships to ensure seamless customer service
- Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Provide input for Front Office Departmental Meetings and deputizes in cases of absence of the Manager

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

- Bachelor’s degree in Hotel Administration, Business Administration or equivalent
- 2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and OPERA
- Problem solving, reasoning, motivating, organizational and training abilities
- Strong Leadership skills in managing teams
- Ability to manage complex relationships

·  Access
·  Excel
·  Word
·  Micros
·  Opéra