Assistant Front Office Manager

Job description

Key tasks

To assist in managing the reception, O.T.S, and CID Ambassadors.
To ensure compliance with all Focus, PCI-DSS, ISO and DTCM regulations.
To ensure proper communication with all departments of the hotel.
To increase and develop further revenue for the hotel through upselling.
To contribute to guests' permanent satisfaction by providing high quality of services as outlined in our Brand Essentials
To collect and share Guest information and preferences in order to identify and create Cousu Main experiences.
To embody the Accor Values both inside and outside of the workplace.
To help meet the department's quantitative and qualitative targets.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English (Primary tongue)

Essential and optional requirements

Possess a friendly and outgoing personality with a passion for guest services

Must be fluent in English and any other language (Arabic, French, German and Russian) will be an asset.

Previous UAE work experience in a Luxury Hotel Segment is a pre-requisite.

Proficiency with the Windows environment and Opera is essential.

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra