Assistant Front Office Manager

Job description

Key tasks

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps the Front Office Manager organise and manage the team, perform administrative tasks and coordinate with the other departments
• Helps employees improve their skills and provides support for career development
• Through his/her actions and presence at the reception, transmits the Front Office Manager's instructions and priorities
• Secures the revenue from room sales
• Ensures the respect of procedures and hygiene and safety standards

Pullman and its people

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Vietnamese (Primary tongue)
English (Working level)

Essential and optional requirements

• Previous experience as a receptionist, Team Leader or Assistant Front Office Manager
• Sales oriented
• Good management skills
• Team spirit
• Good listening and communication skills
• Self confidence
• Excellent presentation

·  Excel
·  Power Point
·  Word
·  TARS
·  Opéra