ASSISTANT EXECUTIVE HOUSEKEEPER

Job description

Key tasks

- Assist the Executive Housekeeper with the professional and cost effective running of the Housekeeping Department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the Hotel.
- Motivating and developing a diverse team.
- Ensuring all ambassadors have proven eye for detail and the ability to exceed guest expectations.
- Assist in managing departmental rosters, financial budget and annual business plan.
- Demonstrated performance management, recruitment and leadership experience.
- WHS compliance in all areas of the department including cleanliness and hygiene, manual handling, chemical handling and guest privacy and security.
- Ability to maintain procedures to minimise our impact on the environment.
- Ordering and maintaining department stock levels in line with budget.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

- Previous experience in a similar role is essential.
- Ability to effectively communicate with sensitivity to a range of personalities & cultural backgrounds.
- Experienced in the luxury market, previous 5 Star experience, preferred.
- Sound business acumen, understands how housekeeping business units function profitably.
- A hands on approach and ability to lead by example
- Knowledge of how to train and enhance the team’s skill levels
- Exceptional attention to detail and high standard in checking rooms and maintaining Brand Standards
- Ability to coordinate multiple tasks simultaneously in a professional capacity
- Knowledge of Opera PMS is advantageous
- Excellent time management, organisational skills and ability to work autonomously
- Good written and verbal communication and computer skills, English is essential

·  Excel
·  Word
·  Opéra