Assistant Executive Housekeeper

Job description

Key tasks

RESPONSIBILITIES AND MEANS

• Direct the work assignments of supervisory and non supervisory personnel.
• Identifies training needs and ensures that departmental training plans are successfully implemented.
• Assist the Housekeeping Manager in personnel matters such as interviewing, evaluating and counselling.
• Establish and maintain effective employee relations.
• Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired.
• Ensure good interdepartmental communication, network and teamwork.
• Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department and Front Office Department.
• Consult with the Housekeeping Manager on any work that needs to be excluded.
• Attend daily communication meetings and weekly housekeeping meetings.
• Act and follow-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper.
• Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient.
• Maintain open channels of communication with the Housekeeping Manager on all matters affecting the Housekeeping and Laundry Department.
• Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Housekeeping Manager.
• Monitor housekeeping personnel to ensure that rooms receive proper attention.
• To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests.
• To daily spot check vacant, occupied and out of order rooms and report findings to Housekeeping Manager.
• To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the House Keeping Manager and ensures such schedules and requests are followed.
• Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Housekeeping Manager.
• Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel.
• Monitor and control housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests.

Grand Mercure and its people

At Grand Mercure we care about your career. We understand that for you, the art of hospitality is not just a job but a profession so the training you will receive will be world-class.

Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential Bahasa Indonesia
English