Assistant Duty Manager

Job description

Key tasks

Position Overview;
He/ She will be responsible for the smooth and efficient running of the hotel’s operation, whilst ensuring maximum guest satisfaction and the safety and the security of the property.

Key Job Responsibility:
Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.
Responsible to keep all Front Office Standards and Procedures in line with Sofitel So Singapore Policies.
Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
Ensure that the End of Day is completed correctly and that the number of 'No Show', 'Rooms Occupied', “Complimentary” and 'House Use' are accurate.
The Assistant Duty Manager will ensure that the immigration registration is done fully as per procedures established.
Keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up.
Ensure that all Front Office areas are clear, clean & tidy at all times.
Ensure all Front Office Standards and Procedures in line with the Sofitel So Singapore Policies
Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
Provide supervision and support to the Front Office team and other departments when required.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
The Assistant Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager and Assistant Front Office Manager and the Duty Manager, the Assistant Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.
Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

Requirements;
Candidate must possess at least a Diploma in Hospitality/Tourism/Hotel Management or equivalent.
At least 4 year(s) of working experience in the related field is required for this position
Full-Time position(s) available.