Assistant Director, Housekeeping

Job description

Assistant Director, Housekeeping
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Assistant Director, Housekeeping, will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

Hotel Overview:     Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.   A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.  With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.  Join our team and welcome our guests to extraordinary experiences at their home away from home.

Summary of Responsibilities:
As the Assistant Director, Housekeeping, your role will be responsible for overseeing the day-to-day floor operation of the Housekeeping team, ensuring that colleagues are providing service that meet our luxury standards. It is expected that on a daily basis, a substantial amount of time will be spent walking/checking guest areas and facilitating colleague performance.

Reporting to the Director, Housekeeping, responsibilities and essential job functions include but are not limited to the following:              
·  Consistently offer professional, friendly and engaging service
·  Supervise the day-to-day floor operations of the department to ensure service standards are followed
·  Actively participate in the effective management of employee relations within the department through involvement in performance appraisals, communication meetings, recognition and incentive programs while being an enthusiastic and empathetic team builder who provides on-going support & guidance
·  Oversee employee and leader planning, recruitment, selection and development through goal development and coaching
·  Conduct action planning meetings as a result of the Employee Engagement Survey
·  Contribute to a positive hotel culture and to the success of ongoing Service Culture and Heartist training
·  Ensure that monthly financial outlooks and results for the Housekeeping department are accurate by maintaining departmental efficiency/productivity and essential luxury guest services; maximizing cost controls; and contributing to the development of the Housekeeping operating and capital budgets
·  Assist the Director of Housekeeping in the administration and management of the housekeeping operation including but not limited to: payroll, scheduling, supply and inventory control, uniform issues, etc.
·  Maintain all guest rooms, public and heart of the house areas, ensuring five star standards of cleanliness are met at all times
·  Assist with preventative maintenance programs while liaising with the Chief Engineer and Engineering Department to properly care for our luxury property
·  Address guest concerns efficiently and with empathy; reacts quickly to the concerns while logging and notifying proper departments as required
·  Contribute to the established goals and measurements for the Housekeeping department, exceeding expectations of all four pillars (colleagues, owners, guests and brand) 
·  Comply with Fairmont Hotels & Resorts policies, procedures and code of ethics and ensures Service Essentials and Brand Standards are in place and executed 
·  Help to develop departmental policies and procedures by which the highest possible degree of cleanliness, maintenance, and aesthetic value is achieved and maintained
·  Ensure lost and found property procedures are followed accurately and consistently
·  Promote health, safety and well-being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures; responsible for crisis management planning & execution within the Housekeeping department
·  Coordinate continuous improvement in the areas of fire safety and emergency procedures
·  Ensure and promote a safe working environment, conducting follow up where necessary, reporting of accidents in the workplace, and participating in any required graduated return to work programs
·  Ensure all WCB claims are handled promptly and effectively, manage any graduated return to work program and monitor attendance records.
·  Maintain a close working relationship with all other departments, especially Front Office, Maintenance, and Food and Beverage;
·  Actively participate and represent the Housekeeping department in the Hotel’s recognition committee, Health & Safety, and environmental Committees which also includes adherence to the Fairmont Sustainability Plan
·  Collaborate with the Guest Experience Manager regarding customer feedback and guest satisfaction results by engaging with guests in a timely manner, reviewing monthly reports and analyzing feedback patterns, and developing strategies for luxury service and product improvements based on guest feedback
·  Coordinate and implement ECOSURE & LQA action planning and improvement plans; collaborate with other departments to improve year-over-year performance; ensures a consistent delivery of luxury product and services 
· 
All other duties as assigned

Qualifications:

·  Minimum 5 years' experience in a Housekeeping or Front Office role required
·  2-3 years' experience in hospitality management required
·  Proficiency in Microsoft Word and Excel required
·  Previous experience with Property Manager preferred
·  Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals
·  University/College degree in a related discipline a strong asset
·  Excellent communication and organizational skills
·  Proven ability to be flexible and offer innovative solutions
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work cohesively as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Ability to promote fun in the workplace
·  Ability to work flexible shifts, including mornings, evenings, weekends and holidays as required

Physical Aspects of Position (include but are not limited to):

·  Constant standing and walking throughout shift     
·  Occasional lifting and carrying up to 30 lbs 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 

Why Work for Accor?

  
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To connect with us, please visit careers.accor.com.