Warranty Claims Assessor with French

Job description

Job Summary:

The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.

Key Responsibilities:

• Assess and process warranty claims that are submitted electronically

• Resolve dealer issues and answer questions submitted through an electronic communication system

• Receives and assess claim according to defined procedures / routines

• Performs claim assessment and follows defined procedures to resolve correctly.

• Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.

Desired profile

Qualifications :

Are you the right fit for the job?

• University degree would be a plus;

• Fluent French (both spoken and written);

• Very good command of English;

• PC skills (MS Word, MS Excel, MS Outlook);

• Attention to detail;

• Ability to solve urgent matters and work under pressure;

• Good communication skills;

• Team player with interpersonal and conflict management skills.

What's in it for you?

• Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;

• Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;

• Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;

• Opportunity to be involved in sports activities and volunteering initiatives.