Trainer: Application Support

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Outsourcing professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.

OVERALL PURPOSE OF JOB :
· To present training to users on all Basic Accounting System (BAS) functional areas in order to enable them to use the system effectively. BAS is a custom-built accounting system developed by Accenture and used by all National and Provincial Government Departments;
· The role encompasses facilitation and material development; and
· The role will also involve constant evaluation of the training cycle.

KEY OUTPUTS :

· Manage and set up repositories such as knowledge base (Wiki, FAQ Portal), LMS, knowledge exchange etc.
· Provide guidance and support to internal & external clients on appropriate training content and duration for training audiences, as needed
· Provide classroom training and fulfill other training assignments as needed (Secondary Function)
· Provide Total LMS administrative assistance and expert consultation on Total LMS including interacting
· Facilitate knowledge transfer by answering questions, guiding to knowledge resources, clarifying knowledge requests and involving Subject Matter Experts (SMEs) if necessary
· Promote knowledge sharing across the teams and project
· Support internal or external client requirements to implement training programs
· Prepare, organize and conduct or participate in knowledge exchange sessions with internal and external stakeholders and Subject Matter Experts (SMEs)
· Develop creative strategies, methodologies and tools to facilitate the assessment of individual and team learning and the measurement of progress in achieving outcomes
· Mentor and coach trainers or SMEs on how to deliver the curriculum and the training
· Conduct audience and needs analysis to confirm appropriateness of learning outcomes
· Identify learning-related issues such as content sequencing, flow of information and relevancy of media
· Evaluate materials to ensure that learning outcomes have been met and appropriately satisfy knowledge gaps
· Create and perform test plan, lead course usability, testing and implementation of corrective actions
· Identify detailed learning outcomes for each course based on business drivers and performance goals; map course content to appropriate learning outcomes
· Create and implement learning delivery performance criteria and evaluate the results from on project perspective impact on the learning strategy and communicate
Administration Responsibilities :
· Weekly administrative duties need to be performed:
· completion of client attendance register;
· turnaround accurately reflecting hours worked; and
· Status report to supervisor.
· Bi-monthly administrative duties need to be performed:
· Time report reflecting hours worked.
· Responsible to provide Training Team Leader with latest training statistics
Supervision Responsibilities :
· No supervision of resources is required.

OTHER FEATURES OF THE JOB (e.g., location, traveling, shift hours, etc.):
· Overtime when required (must be pre-approved);
· Open plan office;
· Based in Centurion/ Erasmuskloof; and
· Travelling to other sites or provinces when required.

COMPETENCIES :
· LMS Configuration (Moodle Practitioner)
· Content Development skills
· Strong problem solving ability.
· Probing and good listening skills.
· Ability to work independently, without constant supervision.
· Good interpersonal skills. Must be able to build professional relationships with client and user community.
· Time management skills
· PC literate and experience in MS products (Word, Excel and PowerPoint)
· Presentation and facilitation skills.

Desired profile

Qualifications :

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY :

Advantageous :
·  Education & training qualification.
·  At least one to two years finance experience;

Essential:

·  3-5 years' experience in setting up and maintaining an LMS preferably Moodle
·  2-4 years' digital Content Development
·  2-4 years' facilitation experience.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.