SMB Team Lead German - Accenture Operations

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

ACCENTURE OPERATIONS - SMB Team Lead German

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Key Duties and Responsibilities:

- Meeting metrics

- Improve operating efficiency

- Develop people

- Develop relationship with client counterparts

- Manage contract terms and conditions

- Coordinate and manage assigned capability roles

Desired profile

Qualifications :

Qualifications :

- At least 2 years supervisory experience

- Fluent in English and German

- Management reporting experience

- Managing measured productivity of team

- Experience managing productivity-driven operation

- Strong leadership skills

- Ability to learn quickly through self-study, classroom, and hands-on experience

- Strong analytical skills

- Strong communication skills with all levels of employees and management

- Ability to perform special projects as needed in addition to daily responsibilities

- Strong organizational skills

- General knowledge of human resources policies and procedures

- Ability to organize staff and supervise workload for maximum efficiency