Service Manager

Job description

Ensure project level performance against SLA s and KPIs including metric reporting on team performance Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains Coach, performance development, 1 1 s, mentoring, and general career counselling for team leads Ensure results with the highest possible standard of quality and delivery Deliver on hiring requirements and managing attrition for the regional delivery center Drive insights gathering from team members to improve quality and processes Work within multiple teams across both Accenture and our client to execute and deliver Develop a culture of continuous improvement across the teams in the global delivery network Lead and develop global initiatives Leverage Accenture s full capabilities in designing and delivering service for the client Manage and eliminate service delivery issues in a timely and proactive manner Manage supply and demand, service quality and processes to meet delivery expectations Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.

Desired profile

Qualifications :

Minimum of 5 years team management experience, leading large teams, in an international environment Minimum of 3 years of experience working in an operations service delivery environment Ability to follow the strategic direction set by senior management when establishing near term goals Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information Ability to develop creative and breakthrough solutions Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impacted manner Strong technical skills, both functional and non functional, manual and automation, ideally in a continuous delivery environment