Service Delivery Ops Marketing Associate Manager

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description:

The Service Delivery Ops Associate Manager is responsible for daily supervision of the Real Estate Operations team that delivers on-boarding and marketing services to the client. This role identifies best practices, assesses risks and implements process changes for the client team. The Service Delivery Operations Associate Manager updates process documentation that is utilized by the team and has responsibility for developing team members through training, coaching and performance assessment, based on their deep knowledge of operational procedures and policies. He or she operates as the subject matter expert and escalation point to resolve issues, and suggests improvements to be made in an operational process to be reviewed by manager and then implement, as needed. This individual defines standards and reusable approaches within own areas of responsibility. The role is required to maintain effective internal external client user relationships within client contracts they support, and provides guidance to and shares knowledge with colleagues' team members relating to standard service delivery. This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Key Responsibilities:

• Manage SLAs, KPIs, overall performance of a large team, and responsible for client facing activities.

• Coach and develop their direct reports as well as the overall engagement of the team.

• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

• Participate in client-facing meetings and planning sessions

• Act as escalation point of contact

• Engage with the Account Management team

Job Requirement:

• This role requires 30-40% domestic travel on a weekly basis

Desired profile

Qualifications :

Basic Qualification:
• Bachelor s Degree or relevant work history experience
• Minimum of three years' experience in a client facing role
• Minimum of six years' customer service experience
• Minimum of four years' team management experience

Preferred Qualifications:
• Minimum of three years' of demonstrated issue management and complex problem-solving experience
• Effective in managing projects from defining scope and objectives through communication and implementation
• Experience in real estate industry or hospitality
• Proficient in Apple products and Google systems
• Impeccable attention to detail and problem-solving skills
• Strong written and verbal communication
• Highly organized with ability to multi task and handle multiple deadlines simultaneously
• Comfortable in a fast paced, ever changing environment
• Continuous desire to improve existing processes
• Self-starter attitude and ability to exercise judgment and problem solve with minimal supervision


Professional Skill Requirements
• Proven ability to build, manage and foster a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment
• Desire to work in an ever-evolving environment
• Excellent communication (written and oral) and interpersonal skills
• Excellent leadership and management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.