Senior Team Lead - Sales

Job description

The Senior Team Lead will be accountable for the daily supervision of a team (e.g. delivery, process, etc.), controlling and assigning the workload, and having responsibility for the development of each of the team members.

The STL will represent the team in the communications with the client, acting as a single point of escalation for issue resolution and client inquiries. The role will manage effective internal/external client relationships within a defined area of responsibility.

Success in this position requires exceptional people coaching and client service delivery skills, analytical problem solving, and the ability to work effectively with the Team Leads group and the Ops Manager.

Primary Responsibilities

· Managing a team of Sales Executives, promoting Accenture’s (and our client's) core values within the team.
· Working closely with the Ops Manager and support with clients demands, escalations, weekly and monthly business review preparation, reporting, and analysis
· Supervising program operations and making sure that sales SLAs are met on a daily basis.
· Acting as a leader among peers and showing the ability to support and influence the Team Lead group successfully.
· Supporting Operations Manager in the supervision of the entire team, acting as a point of contact for the Team Leads group in relation to the daily operation of the program and projects/ initiatives.
· Working closely with Training, Quality, and Reporting Teams to ensure the best possible operational experience for the client.
· Conducting daily huddles, weekly wrap up meetings, and monthly one-on-ones with the analysts, your management team, and your leadership team.
· Measuring and managing the team’s success and act as a Subject Matter Expert in all matters processed by the team.
· Monitoring risk within the operation, escalating to leadership in a timely manner.
· Providing coaching, guidance, and career development to the members of your team.
· Maintaining the production schedule, keeping track of approved overtime, holidays, sick leaves, and leaves.
· Focusing on innovation and driving change within your team and the Operation.
· Identifying gaps in policies and draft proposals accordingly.
· Proactively conducting continuous reviews of operations and acting accordingly on the back of these reviews.
· Being responsible for team morale and productivity.

Desired profile

Qualifications :

Basic Skills & Experience

·  Minimum of 3 years’ experience in a customer/client facing sales operations environment
·  Minimum of 3 year experience managing & developing teams of professionals in a sales environment
·  Demonstrable experience in driving sales best practice, high performance & creating a sales culture
·  Active user of social media

Preferred Skills & Experience

·  Bachelor's Degree Preferred
·  Experience managing sales teams and sales operations to daily goals and deliverables
·  Knowledge of social media platforms and digital advertising
·  Fast-paced dynamic environment
·  Reporting and analytics experience