Offers “Accenture”

Expires soon Accenture

Quality Analyst

  • Internship
  • MALAYSIA
  • Sales

Job description



Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

Overall Purpose of Job:

The responsibility of the Quality analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required.

Duties and Responsibilities:
· Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required.
· Ensures the desired quality standards are reached by sharing the audit results on a defined frequency.
· Creates error trend analysis, scorecards and proposes immediate action plans to operations and conduct training refresher if needed.
· Responsible for confirming, managing and improving compliance with Accenture Quality Framework and/or quality certifications using Accenture methodology.
· Develop and maintain quality audit processes/procedures.
· Acts as point of contact for updates on policies and procedures.
· Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification.
· Ensure high quality work products and processes, e.g.
· Fact based findings followed.
· Independence in audits.
· Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices.

Desired profile



Qualifications :

Key Qualifications / Skills:
·  Graduate with 2-3 years of working experience.
·  1 – 2 years experience in Operations with excellence quality metrics.
·  Ability to motivate teams and rally the group toward organizational goals.
·  Excellent oral and written communication skills.
·  Passion for learning and creative problem-solving.
·  Good knowledge of Training strategy and facilitation.
·  Good knowledge of language of the countries supported is an advantage.
·  Analytical frame of mind.
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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