Join Accenture in Ireland and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and Internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
Roles and Responsibilities:
· Analyze content that is uploaded on the client's platform
· Review the content uploaded to ensure qualifies for monetization
· Proactively review content and control unforeseeable risks
· Support and communicate with video creators and media partners, to understand and resolve their inbound product questions and issues
· Manage high volume ticket queues in a consistent and efficient manner
· Make recommendations to improve the workflows, and address areas for product optimizations
Ideal candidate profile
· BA/BS degree of higher (Degree in Engineering, Computer Science, Math, Physics, Statistics preferred)
· 1+ years of experience in online operations, account management, or customer service
· 1+ years' experience with SQL/Excel and experience with project management
· Exceptional written and verbal communications skills
· Ability to work cross-functionally and across multiple time zones and functions
· Standout executor with attention to detail, strong organizational skills, and ability to drive results
· Advanced level of written and & spoken English and German
· Previous experience of working in the media industry would be an advantage
· Industry and business knowledge of online video space, video creators, digital publishing and/or media companies preferred
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .