Location Services Reception

Job description

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description:

Execute services in areas of responsibility for a medium size location. Scope is comprised of a wide range of Workplace Solutions activities including delivery of exceptional customer support, space optimization, AV support, catering ordering and set-up, switchboard and reception services, office maintenance and other location requirements.

In addition, the responsibilities include processing of Federal Security Clearances.

Independently carry out routine tasks according to guidelines.

Key Responsibilities:

· Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
· Build strong relationships with internal and external customers.
· Develop and manage contract relationships with local external service providers.
· Deliver services exceeding customer expectations including executing tasks as per timelines and proactively delivering support to customers based on business needs.
· Support programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations.
· Manage operations of switchboard on a daily basis.
· Greet/direct employees and visitors, issue access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
· Process space reservation requests (assign and confirm space, catering and equipment) ensuring optimal workspace occupancy.
· Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
· Provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
· Assist with processing incoming and outgoing couriers.
· Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.). This includes ordering supplies utilizing preferred vendors and processes.
· Provide basic technical support for standard office equipment (e.g., multi-functional devices).
· Carry out instructions for security, fire, health and safety.
· Provide support in facilitating in office & external events
· May contribute to the preparation of daily, weekly, and monthly reports and audits.
· May perform administrative duties according to location guidelines.

Desired profile

Qualifications :

Basic Qualifications:


·  Post-Secondary Education – college diploma or relevant certification
·  2+ years of experience in customer service delivery (hotel Industry experience an asset)
·  1-2 years of experience using Microsoft Office Suite (Word, Excel, Outlook)

Preferred Qualifications:

·  Exceptional customer support
·  Comfortable with technical equipment and tools including video conferencing equipment, Outlook, etc

Professional Skills:
·  Excellent English and French (oral and written) communication skills;
·  Able to work well in a team environment.
·  Detail orientated
·  Strong organization skills.
·  Manage tasks independently
·  Adaptability to change
·  Independently build skills and knowledge
·  Ability to manage multiple tasks and timelines
·  Must be able to remain calm under pressure
·  Must show initiative
·  Must demonstrate critical thinking skills
·  Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law. Accenture is committed to providing employment opportunities to current or former members of the armed forces.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .