IT Support Analyst

Job description

We are a family of Fjordians. Our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Thanks to a unique partnership with Accenture, we’re able to do work that changes the world, and we’re always looking for kindred spirits.

We believe there is nothing more important than creating products and services that will positively impact the world in which we live. Creative, rigorous and effective Service & Interaction Design ensures that impact is realized. Join a team that is curious, creative, driven by empathy, and relentless in our pursuit of meaningful and impactful design.

We are looking for an IT Support Analyst for a 2 year fixed contract to our Studio in the heart of Helsinki.

Our IT Support Analyst will primarily provide direct and remote 1 st and 2 nd line IT support for Fjord staff situated in and around the Fjord Helsinki office and various client sites. This role will provide the successful candidate excellent training and support and an opportunity to work in a fast-paced blue-chip environment.

Responsibilities include, but are not limited to, receiving and responding to requests for technical assistance with Fjord hardware and software, managing/assisting with inventory using asset tracking software, and ensuring proper documentation, tracking, escalation, follow-up, and resolution of all incidents.

Key Aspects of the Role:

· Provide technical support for software applications including Apple OS X, Microsoft Office, Adobe Creative Cloud and other Apple Mac software
· Effective incident management and ownership of logged incidents
· Deploy workstations and software according to Company standards
· Provide support, help and advice to users on Fjord’s IT environment
· Investigate root cause of incidents, document and communicate any identified fixes or workarounds to Fjord IT team
· Manage access to Fjord online systems; end user accounts, permissions, access rights, and storage allocations
· Ensure timely user notification of maintenance requirements and effects on system availability
· Assist with IT purchases and maintain inventory of all hardware and software
· Effective asset management, ensuring that all Accenture owned asset are accurately tracked, updated and secure
· Anticipate, mitigate, identify, troubleshoot, implement preventive measures and resolve hardware and software problems of Fjord systems
· Effective utilization and management of third party hardware support solution
· Proactive championing and understanding of CIO products and services
· Other support requirements as applicable

Desired profile

Qualifications :

We expect you to have a Degree level education from a relevant field and couple of years of work experience from a corporate IT environment.

You also have a strong service support orientation and proven analytical and problem-solving abilities. You are able to effectively prioritize and execute tasks in a constantly changing environment.

Your interpersonal and oral communication skills are good and you are able to read, write and interpret technical documentation and procedure manuals. We wish you to be self-motivated and directed as well as have attention to detail. You enjoy people around you and working collaboratively. Your English must be fluent, both written and spoken.

From technical point of view, we expect you to possess the following skillset:

·  Hands-on knowledge of Apple Mac OS X (work experience required) and Windows 10
·  Knowledge of Microsoft Office for Mac and Windows (including Outlook)
·  Knowledge of mobile devices across multiple platforms
·  Understanding of laptop/desktop hardware and related troubleshooting
·  Understanding of IT security fundamentals
·  Understanding of networking fundamentals

We @Fjord, offer you an interesting and challenging work in an extremely nice work environment and gifted, lovable and diverse bunch of colleagues. You will have a great opportunity to take part in the development of an international and inspiring team at the same time by developing yourself. We enhance an environment that truly encourages proactivity and teamwork and believe in continuous learning and never-ending challenges. We also provide compensation package which includes competitive salary with extensive benefits.

Interested? Make your move by applying through our career site and attaching your cover letter and CV by latest 15th of September.

Accenture welcomes and encourages applications from diverse backgrounds related to gender, ethnicity, culture, age etc. We provide an environment of inclusion and diversity where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!