Incident Management Officer with Portuguese

Job description

Job responsibilities:

- Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

- Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

- Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Desired profile

Qualifications :

- Bachelor degree or 3 year diploma;
- Excellent communication Portuguese skills;
- Excellent written communication skills with email etiquettes;
- Fundamental Technical know-how on system trouble shooting.

Good to Have:
- Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc.;
- Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers;
- Domestic tech support can be considered post evaluating on Voice and accent of candidate.